Contact XLifeDoll

Need Help Before or After Your Purchase?

Whether you need product recommendations, customization advice, shipping updates, warranty assistance, or order support, our team is here to help.

Customer Service

Need Help With Your Order?

Use the form below or send us an email.

How Can We Help?

Product Consultation

Need help choosing the right sex doll?

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Shipping Support

Questions about delivery?

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Returns & Refunds

Need after-sales assistance?

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Privacy & Security

Learn how we protect your information.

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Warranty & Repairs

Need warranty assistance?

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Order Tracking

Want to check your order status?

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Customer Support Information

We’re committed to providing fast, secure, and professional support before and after your purchase.

Email Support


Support@xlifedoll.com


Response Time


Within 24 Business Hours


Service Regions

United States
Canada
United Kingdom
Mexico

Warehouse Network

US Warehouse
Canada Warehouse
UK Warehouse
Mexico Warehouse

Payment Support


PayPal
Credit Card
BNPL

Customer Care


Before Purchase
After Sales
Warranty Support

Our Customer Support Commitment

Product Recommendations

Order Updates

Customization Advice

Shipping Assistance

Warranty Support

After-Sales Service

FAQ

We typically respond to all inquiries within 24 business hours. During weekends, holidays, or promotional events, response times may be slightly longer. For the fastest assistance, please include your order number (if applicable) and provide as much detail as possible.

Yes. If production has not yet started, we will do our best to accommodate changes to your order, including customization options or shipping details. Please contact us as soon as possible before placing your order, as modifications may no longer be possible once manufacturing begins.

Yes, customization is available for factory-direct orders shipped from China. Depending on the manufacturer and model, you may choose options such as head selection, makeup, eye color, wig style, and other available customizations.
Products shipped from our local warehouses are ready-to-ship inventory and cannot be customized.
Once your customization has been confirmed and the order has been submitted to the factory, production begins immediately. At this stage, customization requests cannot be changed, modified, or cancelled.
If you need assistance selecting customization options, please contact our support team before production starts.

Once your order has been shipped, we will send a confirmation email containing your tracking number and carrier information. You can use the tracking link to monitor your shipment at any time. If you have not received tracking details, please contact our support team.

If you believe your product has a manufacturing defect or arrives damaged, please contact us promptly with your order number, photos or videos of the issue, and a detailed description. Our support team will review your case and recommend the most appropriate solution in accordance with our Warranty Policy.