Cancellation And Return Policy

Yes, XlifeDoll is 100% legitimate and reliable. We are a professional, international adult doll vendor with an unwavering commitment to quality and customer service.

Platform Security & Guarantee: Our website operates securely on the Shopify platform, which is renowned for its robust security and commitment to consumer protection. This means your payments are processed securely, and your transaction is backed by one of the world's leading e-commerce platforms.

Product Authenticity: We are the official authorized retailer of high-quality TPE and Silicone sex dolls. We cooperate directly with top-tier, TDF accredited manufacturers. NO COUNTERFEIT PRODUCTS HERE! Your trust is our promise, and your purchase is protected.

XlifeDolls is committed to delivering the best value, quality, and service for your realistic doll investment. We stand out as a top choice because of our dedication to transparency and excellence:

Guaranteed Authenticity: We are an official authorized retailer—you receive 100% Genuine, Brand-Name Dolls ONLY.
Factory-Direct Prices: We leverage our relationships with manufacturers to ensure you get the highest quality TPE and Silicone models without the unnecessary markup.
Elite Material Standards: All our dolls are crafted from medical-grade TPE or Platinum Silicone, ensuring they are safe, hypoallergenic, and incredibly lifelike.
Unmatched Variety & Customization: Explore a diverse selection of lifelike models and take advantage of our customization options to truly personalize your dream partner.
Dedicated Customer Support: Our team provides exceptional, personalized support to guide you from selection through delivery, ensuring a smooth and private shopping experience.

Yes, adult-looking dolls are legal in every major Western country. All sex dolls sold on xlifedoll.com are legitimate and legal products. You can rest assured when purchasing. We use fully discreet and confidential shipping methods to ensure smooth delivery.

XlifeDolls are crafted using high-quality silicone and TPE (ThermoPlastic Elastomer). They feature internal metal skeletons and flexible joints for realistic posing, safety, and enjoyment. Our materials are safe, hypoallergenic, and eco-friendly. They are built to be incredibly lifelike and durable.

The choice depends on your preference! We offer an accurate analysis and comparison of TPE and Silicone sex dolls to help new buyers and experienced players make the best decision.

TPE offers a softer, more realistic skin feel at a better price point.
Silicone offers superior durability, heat resistance, and easier cleaning.
[Click here to read our detailed TPE vs. Silicone]

The XlifeDolls order process is simple and secure:

Select & Customize: Choose your doll and any customization options.
Payment Process: We accept secure payments via PayPal, Credit/Debit Card, and Buy Now Pay Later options .
Production: Production takes 1–5 weeks depending on the specific model/brand.
Confirmation: We send confirmation photos of your completed doll before final shipment.
Shipping & Customs: We send tracking within 3–4 days of shipment. [Link to Shipping Guide]
Receipt, Care & Review: Upon successful receipt of your doll, follow our [Link to Receipt Guide] for instructions on unboxing, assembly, and initial care. Then, you are ready to begin your perfect experience! Don't forget to share your satisfaction with a review to receive a special gift from us!

XlifeDolls offers two distinct shipping options to meet your needs for speed and price:

1. Local Shipments (Ready Stock)

Applicability: This option is for ready dolls shipped directly from our local fulfillment centers in the US, Canada, or the EU, ensuring the fastest delivery for available stock.
Timeline: The total estimated delivery time is typically 5 to 8 days from the date your order is placed.
2. Shipments Directly from China

Applicability: This option applies to dolls requiring a production cycle or those not currently held in local stock.
1）Standard Shipping (Sea Freight):

Cost: Free (Via sea container ship).
Total Process & Timeline: 1 – 5 Weeks Total (This time includes both the production and shipping phases).
2）Expedited Shipping (Air Express)

Cost: The customer is responsible for Air Freight Fees, which are quoted directly by the carrier based on the final weight and volume.
Delivery Timeline: 10 – 15 days to deliver to the customer's address (after the production phase is complete).

Regarding Duties and Taxes:

Customs Duties: Customs duties will be borne by the seller (XlifeDolls), ensuring you truly enjoy a hassle-free experience throughout your entire purchase process.
Taxes: Taxes are subject to the laws of the destination country and are typically the buyer's responsibility. We will provide assistance to ensure you have a smooth and worry-free experience.

For changes or cancellations, please forward your request to support@xlifedolls.com immediately.

Cancellation within 4 hours: Eligible for a 90% refund.
Cancellation within 24 hours: Eligible for an 80% refund.
Custom Orders: Orders for custom dolls cannot be canceled at any point, and we are unable to provide refunds for them.
Defective Products: If your doll arrives with defects and has not been used, notify us within 24 hours of receipt to arrange for return/exchange.

XlifeDolls guarantees Free Worldwide Shipping! We believe in transparent pricing with no concealed fees to surprise you at checkout. Please note that while shipping is free, still require you to pay local taxes , which are the buyer's responsibility.

A realistic sex doll is the ultimate expression of personal freedom and desire. The days of simple inflatable dolls are long gone. Thanks to technology, modern dolls—made from high-fidelity Silicone or TPE—offer incredible authenticity and functionality.

The main function of an XlifeDoll is to enhance your life, offering:

Absolute Freedom: Fulfill any fantasy with a companion who is always available and non-judgmental.
Realistic Beauty: Our dolls are meticulously crafted with long legs, defined curves, and exquisite facial features to be your ideal, stunning partner.
Emotional Connection & Companionship: For those with a need for intimacy, a doll can become a lover, a wife, or whatever fulfilling role you desire.
Complete Privacy: Enjoy a private, discreet, and risk-free sexual experience.

We believe in empowering our customers to fully embrace their sexuality and get the most value from their XlifeDolls investment.

A realistic sex doll is a significant purchase, and proper usage and maintenance are key to its longevity. We provide comprehensive guides covering:

Unboxing and Initial Setup[Click Here]
Safe Usage and Positioning[Click Here]
Proper Cleaning and Drying Methods[Click Here] (Crucial for TPE/Silicone health)
Long-Term Storage Tips to maintain the doll's shape and material integrity.[Click Here]
We cover everything you need to know about using your TPE or Silicone doll to maximize enjoyment and ensure a long lifespan.

Our product photography is designed to showcase the doll's full artistic potential and aesthetic ideal:

Artistic Presentation: Prior to the photoshoot, the doll is subjected to professional styling, intricate wig work, detailed stage lighting, and specialized makeup artistry. This process is essential to highlight her sculptural features and create the captivating "magazine cover" atmosphere you see online.
The Doll's "Natural" State: The doll you receive arrives in its standard factory condition. This includes only essential, basic factory makeup (e.g., permanent eyebrows, lip tint, eye contour). The deliberate choice to limit the initial makeup is to preserve the maximum freedom for customization, allowing you to be the ultimate creator of your companion's final look.
Material Nuance and Lighting: The skin of our premium Silicone/TPE material inherently exhibits subtle variations in tone and luster under different lighting conditions (natural vs. indoor light). This is a characteristic of hyper-realistic materials, not a quality defect.
Our Commitment :

Quality Guarantee: Irrespective of the styling differences, the companion you receive is 100% consistent with the high standards described for body structure, skin pliability, articulated skeleton, core functionality, and material quality.
Styling Recommendation: To achieve the "spirit" seen in the photos, we strongly encourage personalizing your doll with carefully chosen wigs, matching accessories, and routine cosmetic touch-ups.