Help Center

Clear answers to common questions about XLifeDoll orders, materials, shipping, legality, customization, and long-term care.

Frequently Asked Questions

Yes. XLifeDoll is a verified international retailer specializing in high-quality TPE and silicone dolls.

  • Operates securely on the Shopify platform
  • Officially authorized reseller of TDF-accredited manufacturers
  • No counterfeit or recycled materials
  • Secure payments and buyer protection included

Your purchase is authentic, protected, and supported.

XLifeDoll focuses on transparency, material safety, and long-term value:

  • 100% genuine brand-name dolls
  • Factory-direct pricing (no unnecessary middlemen)
  • Medical-grade TPE & platinum silicone only
  • Extensive customization options
  • Dedicated, private customer support from selection to delivery

Yes. Adult-looking sex dolls are legal in all major Western countries.

  • All products sold on xlifedoll.com are legal consumer goods
  • Discreet shipping and compliant customs documentation
  • Thousands of successful international deliveries

Our dolls are made from:

  • Medical-grade TPE or Platinum Silicone
  • Reinforced metal internal skeleton
  • Flexible joints for safe and realistic posing

All materials are hypoallergenic, body-safe, and designed for durability.

Both materials are excellent; the right choice depends on your priorities:

  • TPE: Softer skin feel, more affordable, highly realistic
  • Silicone: More durable, easier to clean, better heat resistance

👉 Read our full comparison guide: TPE vs. Silicone – 2026 Buyer Guide

  1. Select your doll and customization options
  2. Secure payment (PayPal, Cards, BNPL options)
  3. Production (1–5 weeks depending on model)
  4. Confirmation photos before shipment
  5. Shipping & tracking provided

Delivery, unboxing, and care guidance

Ready Stock (US / EU / Canada warehouses)

  • 5–8 days total delivery

Custom or Factory Orders (China)

  • Standard sea shipping: 1–5 weeks (free)
  • Air express: 10–15 days (air fee applies)
  • Customs duties: Covered by XLifeDoll
  • Local taxes: Buyer responsibility (based on destination country)

We assist to ensure smooth clearance whenever needed.

  • Cancel within 4 hours: 90% refund
  • Cancel within 24 hours: 80% refund
  • Custom orders: Non-cancellable once production begins

Defective products must be reported within 24 hours of delivery (unused).

  • Free worldwide shipping
  • No hidden handling or packing fees
  • Local taxes may still apply
  • Personal freedom and privacy
  • Highly realistic aesthetics and body proportions
  • Emotional companionship without judgment
  • Safe, private, and risk-free intimacy

We provide complete guides for long-term satisfaction:

  • Unboxing & setup 👉 Read More
  • Safe positioning
  • Cleaning & drying (TPE / Silicone) 👉 Read More
  • Long-term storage

Proper care ensures durability and hygiene.

Product photos show professional styling:

  • Studio lighting, makeup, wigs, and accessories
  • Factory dolls arrive with minimal base makeup to allow customization
  • Skin tone and shine vary naturally under different lighting

Body structure, materials, and functionality always match specifications.